Customer FAQ
General Help Questions
1. Go to www.charlestonwrapstore.com 2. Fill in the information in the box featured below. Then click "Get Started". 3. Complete the for...
Fri, 21 Aug, 2020 at 9:36 AM
What is CW-Quick Pay? CW-Quick Pay is a digital way to collect in-person orders and submit payment for those orders using a credit card, Apple Pay, or ...
Sun, 6 Sep, 2020 at 9:10 PM
You will receive an email containing tracking information from FedEx when your order is shipped! Online orders will ship within approximately 2-3 weeks of...
Tue, 17 Nov, 2020 at 3:54 PM
A delivery date will be scheduled between the fundraising sponsor and Charleston Wrap. The sponsor will notify you via email, text, newsletter, and/or th...
Mon, 2 Mar, 2020 at 11:37 AM
Yes, you can continue to give credit to the organization within the season (fall or spring) it held the fundraising sale. Example: If the organization...
Fri, 21 Aug, 2020 at 10:39 AM
All order issues must be reported within 60 days of order delivery. Please create a customer support ticket and describe the issue you are experiencin...
Fri, 18 Dec, 2020 at 8:45 AM
You can return your item(s) purchased through Charleston Wrap up to 60 days after the recorded delivery date for a refund. Customers may be responsible for ...
Mon, 2 Nov, 2020 at 9:42 AM
Below are the shipping options that are available to you at purchase on the store website. Look for a shipment tracking number via email when your order has...
Fri, 21 Aug, 2020 at 10:46 AM
If you click a participant's unique link, you'll be taken to the screen below. If you need to add more participants, then please click on CLICK ...
Fri, 21 Aug, 2020 at 12:54 PM
A "point" is simply an item purchased. The number of items, or points, will be allocated as evenly as possible so that each participant has the sa...
Mon, 2 Mar, 2020 at 12:20 PM