Customer FAQ

General Help Questions

How do I register my student?
Go to www.charlestonwrapstore.com Fill in the information in the box featured below. Then click "Get Started". Select your student's gra...
Tue, 12 Feb, 2019 at 2:50 PM
How will I know when my online order ships?
You will receive an email containing tracking information from FedEx when your order is shipped! Online orders will ship within approximately 3 weeks of p...
Tue, 12 Feb, 2019 at 2:43 PM
When will the catalog orders arrive at the school?
A delivery date will be scheduled between the fundraising sponsor at the school and Charleston Wrap. Your school will notify you via email, text, school ...
Tue, 12 Feb, 2019 at 2:44 PM
When will I receive my magazine?
Your magazine order is sent directly to our magazine provider to be filled and sent to the address you provided. Keep in mind that some subscriptions can t...
Tue, 12 Feb, 2019 at 2:45 PM
Can I give credit to the school even after the sale ends?
Yes! Go to www.charlestonwrapstore.com and click "Shop Now".  Then, select "School Credit Only" and enter your School ID to shop (your...
Tue, 12 Feb, 2019 at 2:45 PM
What if I have an issue with my order?
Please create a customer support ticket and describe the issue you are experiencing. A customer service representative will respond within 48 hours.  N...
Tue, 12 Feb, 2019 at 2:46 PM
I received a #999, #999P, or #999N sticker on my order form, what does this mean?
A #999 error code means an item(s) on your order form was unreadable, or invalid. Since we could not determine the item you tried to order, we did NOT col...
Fri, 24 Aug, 2018 at 8:05 AM
What is your return policy?
You can return your item(s) purchased through Charleston Wrap up to 60 days after the recorded delivery date for a refund or exchange. Customers may be resp...
Tue, 6 Aug, 2019 at 9:36 AM
What are your shipping options and rates?
Below are the shipping options that are available to you at purchase. Look for a shipment tracking number via email when your order has been processed. S...
Mon, 5 Aug, 2019 at 7:55 AM
How do I add more than one student to my order?
Go to www.charlestonwrapstore.com and click "Shop Now". Next, click "Students". If you need to give multiple students credit (up to 3...
Mon, 5 Aug, 2019 at 7:58 AM