Customer FAQ

General Help Questions

How do I register my student?
Go to www.charlestonwrapstore.com Fill in the information in the box featured below. Then click "Get Started". Select your student's gra...
Fri, 24 Aug, 2018 at 7:44 AM
How will I know when my online order ships?
You will receive an email containing tracking information from FedEx when your order is shipped. Online orders will ship within approximately 3 weeks of p...
Thu, 4 Oct, 2018 at 10:51 AM
When will the catalog orders arrive at the school?
A delivery date will be scheduled between the fundraising sponsor at the school and Charleston Wrap. Your school will notify you when to expect delivery....
Fri, 24 Aug, 2018 at 8:00 AM
How will I receive the magazine I ordered?
For magazines ordered on the paper order form, you will receive a voucher stapled to the paperwork in your student’s box. You must follow the instructions...
Fri, 24 Aug, 2018 at 8:00 AM
Can I give credit to the school even after the sale ends?
Yes! After you click on "Shop Now" please select "School Credit Only" and enter your Online School ID to shop. Keep in mind that stude...
Fri, 24 Aug, 2018 at 8:01 AM
What is the "Ship-to-School" method?
This option allows you to have your online order delivered with the school’s catalog shipment for a low fee of $4.95. Your order will be inside the studen...
Fri, 24 Aug, 2018 at 8:01 AM
What if I have an issue with my personalized item?
Please create a support ticket describing your concern and upload a picture of the product for review. A customer service representative will assist you wi...
Fri, 24 Aug, 2018 at 8:03 AM
How do I get a replacement for a damaged item?
Please create a support ticket describing your concern and attach a photo of the damaged product. A customer service representative will assist you within ...
Fri, 24 Aug, 2018 at 8:04 AM
My order arrived incorrect/incomplete, how do I correct it?
Please create a support ticket describing your concern. A customer service representative will assist you within 48 hours. Click on the following link ...
Fri, 24 Aug, 2018 at 8:04 AM
I received a #999, #999P, or #999N sticker on my order form, what does this mean?
A #999 error code means an item(s) on your order form was unreadable, or invalid. Since we could not determine the item you tried to order, we did NOT col...
Fri, 24 Aug, 2018 at 8:05 AM