Customer FAQ
General Help Questions
Go to www.charlestonwrapstore.com Fill in the information in the box featured below. Then click "Get Started". Select your student's gra...
Tue, 12 Feb, 2019 at 2:50 PM
You will receive an email containing tracking information from FedEx when your order is shipped! Online orders will ship within approximately 3 weeks of p...
Tue, 12 Feb, 2019 at 2:43 PM
A delivery date will be scheduled between the fundraising sponsor at the school and Charleston Wrap. Your school will notify you via email, text, school ...
Tue, 12 Feb, 2019 at 2:44 PM
Your magazine order is sent directly to our magazine provider to be filled and sent to the address you provided. Keep in mind that some subscriptions can t...
Tue, 12 Feb, 2019 at 2:45 PM
Yes! Go to www.charlestonwrapstore.com and click "Shop Now". Then, select "School Credit Only" and enter your School ID to shop (your...
Tue, 12 Feb, 2019 at 2:45 PM
Please create a customer support ticket and describe the issue you are experiencing. A customer service representative will respond within 48 hours. N...
Tue, 12 Feb, 2019 at 2:46 PM
A #999 error code means an item(s) on your order form was unreadable, or invalid. Since we could not determine the item you tried to order, we did NOT col...
Fri, 24 Aug, 2018 at 8:05 AM
You can return your item(s) purchased through Charleston Wrap up to 60 days after the recorded delivery date for a refund or exchange. Customers may be resp...
Tue, 6 Aug, 2019 at 9:36 AM
Below are the shipping options that are available to you at purchase. Look for a shipment tracking number via email when your order has been processed. S...
Mon, 5 Aug, 2019 at 7:55 AM
Go to www.charlestonwrapstore.com and click "Shop Now". Next, click "Students". If you need to give multiple students credit (up to 3...
Mon, 5 Aug, 2019 at 7:58 AM