Customer FAQ

General Help Questions

How do I register a participant(s) and share their shopping link?
1. Go to registercw.com 2. Fill in your Organization ID and Mobile Number and click Next.   The organization ID can be found on the cover letter in yo...
Wed, 29 Jun, 2022 at 10:11 AM
Who is considered a "participant" and who should register the participant?
A participant is a member of the organization running the fundraiser. They might be a student, club member, sports team player, etc.  The parent/guardia...
Wed, 8 Sep, 2021 at 8:57 AM
How do I access my Participant Dashboard to view sales and make edits?
Participant Dashboard Access: 1. Please go to RegisterCW.com and click on "Check Progress".  2. Enter your phone number to receive a ...
Tue, 21 Jun, 2022 at 4:02 PM
How is an order split between multiple participants?
The number of items ordered is split as evenly as possible between all participants on the order. If the items cannot be evenly split, then some participant...
Thu, 29 Jul, 2021 at 3:00 PM
What is CW-Quick Pay and How is it Used?
What is CW-Quick Pay?  Think of it as a digital paper order form that comes straight to Charleston Wrap - and you pay for it digitally as well ...
Fri, 30 Jul, 2021 at 3:19 PM
How will I know when my online order ships?
You will receive an email containing tracking information from FedEx when your order is shipped! Online orders will ship within approximately 2 weeks of p...
Tue, 28 Jun, 2022 at 10:47 AM
When will the catalog orders arrive?
Turnaround time for catalog product delivery is about 3-4 weeks from the time Charleston Wrap receives the organization's paper order forms. A deliv...
Thu, 29 Jul, 2021 at 2:41 PM
Can I give credit to the organization after the sale ends?
Yes, you can continue to give credit to the organization, but only within the season it held the fundraising sale. Fall sales take place from mid-July to ...
Tue, 21 Jun, 2022 at 4:14 PM
What if I have an issue with my order?
All order issues must be reported within 60 days of delivery.  Please create a customer support ticket and describe the issue you are experien...
Thu, 29 Jul, 2021 at 2:45 PM
What is your return policy?
You can return item(s) purchased through Charleston Wrap up to 60 days after the recorded delivery date for a refund. Customers may be responsible for the r...
Tue, 21 Jun, 2022 at 4:25 PM