Customer FAQ

General Help Questions

How do I register a participant?
Go to www.charlestonwrapstore.com Fill in the information in the box featured below. Then click "Get Started". Complete the form and follow t...
Mon, 2 Mar, 2020 at 11:27 AM
How will I know when my online order ships?
You will receive an email containing tracking information from FedEx when your order is shipped! Online orders will ship within approximately 2 weeks of p...
Mon, 2 Mar, 2020 at 11:38 AM
When will the catalog orders arrive?
A delivery date will be scheduled between the fundraising sponsor and Charleston Wrap. The sponsor will notify you via email, text, newsletter, and/or th...
Mon, 2 Mar, 2020 at 11:37 AM
Can I give credit to the organization even after the sale ends?
Yes! Go to www.charlestonwrapstore.com and click "Shop Now".  Then, select "Organization Credit Only" and enter your Organization ID t...
Mon, 2 Mar, 2020 at 11:40 AM
What if I have an issue with my order?
Please create a customer support ticket and describe the issue you are experiencing. A customer service representative will respond within 48 hours.  N...
Tue, 12 Feb, 2019 at 2:46 PM
I received a #999, #999P, or #999N sticker on my order form, what does this mean?
A #999 error code means an item(s) on your order form was unreadable, or invalid. Since we could not determine the item you tried to order, we did NOT col...
Mon, 2 Mar, 2020 at 12:44 PM
What is your return policy?
You can return your item(s) purchased through Charleston Wrap up to 60 days after the recorded delivery date for a refund or exchange. Customers may be resp...
Fri, 11 Oct, 2019 at 12:52 PM
What are your shipping options and rates?
Below are the shipping options that are available to you at purchase. Look for a shipment tracking number via email when your order has been processed. S...
Mon, 5 Aug, 2019 at 7:55 AM
How do I add more than one participant to my order?
Go to www.charlestonwrapstore.com and click "Shop Now". Next, click "Students" (aka Participants). If you need to give multiple parti...
Mon, 2 Mar, 2020 at 12:30 PM
How are points distributed if I'm giving credit to multiple participants on my online order?
A "point" is simply an item purchased. The number of items, or points, will be allocated as evenly as possible so that each participant has the sa...
Mon, 2 Mar, 2020 at 12:20 PM