Customer FAQ

General Help Questions

How do I register a participant?
1. Go to www.charlestonwrapstore.com 2. Fill in the information in the box featured below. Then click "Get Started". 3. Complete the for...
Fri, 21 Aug, 2020 at 9:36 AM
What is CW-Quick Pay and How is it Used?
What is CW-Quick Pay?    CW-Quick Pay is a digital way to collect in-person orders and submit payment for those orders using a credit card, Apple Pay, or ...
Sun, 6 Sep, 2020 at 9:10 PM
How will I know when my online order ships?
You will receive an email containing tracking information from FedEx when your order is shipped! Online orders will ship within approximately 2 weeks of p...
Fri, 21 Aug, 2020 at 10:08 AM
When will the catalog orders arrive?
A delivery date will be scheduled between the fundraising sponsor and Charleston Wrap. The sponsor will notify you via email, text, newsletter, and/or th...
Mon, 2 Mar, 2020 at 11:37 AM
Can I give credit to the organization even after the sale ends?
Yes, you can continue to give credit to the organization within the season (fall or spring) it held the fundraising sale. Example: If the organization...
Fri, 21 Aug, 2020 at 10:39 AM
What if I have an issue with my order?
Please create a customer support ticket and describe the issue you are experiencing. A customer service representative will respond within 48 hours. Custom...
Fri, 21 Aug, 2020 at 10:40 AM
What is your return policy?
You can return your item(s) purchased through Charleston Wrap up to 60 days after the recorded delivery date for a refund or exchange. Customers may be resp...
Fri, 21 Aug, 2020 at 10:44 AM
What are your online shipping options and rates?
Below are the shipping options that are available to you at purchase on the store website. Look for a shipment tracking number via email when your order has...
Fri, 21 Aug, 2020 at 10:46 AM
How do I add more than one participant to my order?
If you click a participant's unique link, you'll be taken to the screen below. If you need to add more participants, then please click on CLICK ...
Fri, 21 Aug, 2020 at 12:54 PM
How are points distributed if I'm giving credit to multiple participants on my online order?
A "point" is simply an item purchased. The number of items, or points, will be allocated as evenly as possible so that each participant has the sa...
Mon, 2 Mar, 2020 at 12:20 PM