You will receive an email containing tracking information from FedEx when your order is shipped! Online orders will ship within approximately 2-3 weeks of purchase. Make sure to check your order for any delayed items*. 


*Orders placed in the fall that contain heat-sensitive items (like chocolate, candles, etc.) will not ship until after November 1st (the entire order will be held).


*Orders containing personalizable or boutique items can lengthen the processing time by an additional 1 or 2 weeks. 


Click the link to create a support ticket: https://charlestonwrap.freshdesk.com/support/tickets/new