You will receive an email containing tracking information from FedEx when your order is shipped! Online orders will ship within approximately 2 weeks of purchase. Make sure to check your order for any delayed items*.
*Orders placed in the fall that contain heat-sensitive items (like chocolate, candles, etc.) will not ship until after November 1st (the entire order will be held). If weather permits, we will try to ship earlier than November 1st.
*Orders containing personalizable or boutique items can lengthen the processing time by an additional 2-3 weeks.
Click the link to create a support ticket: https://charlestonwrap.freshdesk.com/support/tickets/new