Customer FAQ
General Help Questions
You will receive a UPS tracking number via email when your order has shipped. UPS Service Qualifications* Transit Time Rate Flat Rate...
Mon, 22 Apr, 2024 at 9:24 AM
You can return item(s) purchased through Charleston Wrap up to 60 days after the recorded delivery date for a refund; we do not offer exchanges. Customers m...
Fri, 19 Apr, 2024 at 9:45 AM
This option is available only to organizations running a sale with paper order forms and product delivery. Most organizations do not have this option. Pleas...
Tue, 14 Oct, 2025 at 10:12 AM
Charleston Wrap gift cards may be issued in place of an out-of-stock item or as a reward. Gift Cards are valid for a one-time use, so make sure to use the e...
Fri, 19 Apr, 2024 at 10:18 AM
Please note that registration is limited to 3 participants per phone number and only 3 participants can receive credit for a single order. If you have addit...
Fri, 19 Apr, 2024 at 10:20 AM
If you have a passion for fundraising and want to make a difference in your community, we invite you to partner with Charleston Wrap! Our fundraising progra...
Fri, 19 Apr, 2024 at 10:22 AM
It is not a fee to shoppers and has no impact on what you pay at checkout. The $1 adjustment is part of how proceeds are calculated between CW and the spons...
Wed, 1 Oct, 2025 at 11:13 AM