You can return item(s) purchased through Charleston Wrap up to 60 days after the recorded delivery date for a refund. Customers may be responsible for the return cost of shipping. To get started, please create a support ticket with details on your situation and include any necessary pictures.


Click the link to create a support ticket: https://charlestonwrap.freshdesk.com/support/tickets/new


Note on Personalized Items:  Personalized items, which include any items that require a pattern to be pressed/printed on an item, cannot be returned due to customer error. When you add a personalized item to your cart, a pop up notification will appear to confirm that your text & options have been entered correctly. After you've agreed to that statement and made your purchase, no refunds or exchanges will be issued due to customer error.