You can return your item(s) purchased through our online store up to 60 days after the recorded delivery date for a refund. Customers may be responsible for the shipping cost of return and personalized items cannot be returned or exchanged due to customer error. To get started, please create a support ticket with details on your situation. 


For orders placed on the paper order form, please also create a support ticket for further instructions.


Click the link to create a support ticket: https://charlestonwrap.freshdesk.com/support/tickets/new