All order issues must be reported within 60 days of delivery. 

Please create a customer support ticket and describe the issue you are experiencing. A customer service representative will respond within 48 hours. Customer Service is closed on weekends.

Note on Personalized Items: When you add a personalized item to your cart, a pop up notification will appear to confirm that your text & options have been entered correctly. After you've agreed to that statement and made your purchase, no refunds or exchanges will be issued due to customer error.


Need more help? Click the link to create a support ticket: https://charlestonwrap.freshdesk.com/support/tickets/new