Customer FAQ

General Help Questions

What are your online shipping options and rates?
You will receive a FedEx tracking number via email when your order has shipped.  Service Level Qualifications Processing Time Transit Time Co...
Tue, 19 Sep, 2023 at 8:31 PM
What is your return policy?
You can return item(s) purchased through Charleston Wrap up to 60 days after the recorded delivery date for a refund. Customers may be responsible for the r...
Tue, 21 Jun, 2022 at 4:25 PM
What is CW-Quick Pay and How is it Used?
What is CW-Quick Pay?  Think of it as a digital paper order form that comes straight to Charleston Wrap - and you pay for it digitally as well ...
Fri, 30 Jul, 2021 at 3:19 PM
CW Gift Card Policy
Charleston Wrap gift cards may be issued in place of an out-of-stock item or as a reward. Gift Card orders are subject to shipping and tax. Gift Cards are v...
Tue, 21 Jun, 2022 at 4:39 PM
How do I register 4 or more participants?
There can only be 3 participants registered per phone number and only 3 participants can receive credit for any one order. However, you are welcome to regis...
Thu, 31 Aug, 2023 at 3:08 PM
How do I start a fundraiser or receive more information?
To inquire about a fundraiser with Charleston Wrap, please fill out the information form HERE or give us a call at 1-800-982-0293. Our office hours are ...
Thu, 31 Aug, 2023 at 4:31 PM
Why does a white screen appear when clicking the dashboard or shopping link?
Our tech team is currently working on this issue, but we wanted to provide some potential workarounds if this is affecting you. We apologize for the inconve...
Mon, 11 Sep, 2023 at 8:43 AM