Customer FAQ

General Help Questions

What are your online shipping options and rates?
You will receive a FedEx tracking number via email when your order has shipped.  Service Level Qualifications Processing Time Transit Time Co...
Tue, 21 Jun, 2022 at 4:32 PM
When are prizes awarded?
Not all organizations participate in our prize programs, so please check your fundraising packets or with your fundraising sponsor for information on prizes...
Wed, 29 Jun, 2022 at 10:13 AM
CW Gift Card Policy
Charleston Wrap gift cards may be issued in place of an out-of-stock item or as a reward. Gift Card orders are subject to shipping and tax. Gift Cards are v...
Tue, 21 Jun, 2022 at 4:39 PM