Customer FAQ

General Help Questions

What is your return policy?
You can return your item(s) purchased from up to 60 days after the recorded delivery date for a refund. To approve your return, plea...
Fri, 4 Aug, 2017 at 1:36 PM
What are your shipping options and rates?
Below are the shipping options that are available to you at purchase. Look for a shipment tracking number via email when your order has been processed. S...
Wed, 1 Aug, 2018 at 1:35 PM
How do I add more than one student to my order?
Mon, 25 Sep, 2017 at 8:35 AM
How are points distributed if I'm giving credit to multiple students on my online order?
Points (or number of items) will be allocated as evenly as possible so that each student has the same amount of points/items.  Example 1: If you order 6...
Mon, 25 Sep, 2017 at 8:44 AM
When does my student get their prize?
Not all schools participate in our prize programs, so please check your fundraising packets for information on prizes.  Instant Internet Prizes (Yellow ...
Mon, 25 Sep, 2017 at 9:18 AM
Charleston Wrap Gift Card Policy
Charleston Wrap gift cards may be issued do to an out of stock item or as a reward. Orders over the discounted amount are subject to shipping and tax. You m...
Thu, 1 Feb, 2018 at 4:04 PM
How to Redeem a Charleston Wrap Gift Card
To redeem your gift card, please click this link and follow the instructions below. Select "I have a...
Wed, 27 Jun, 2018 at 12:35 PM