Customer FAQ
General Help Questions
You will receive a FedEx tracking number via email when your order has shipped. Service Level Qualifications Processing Time Transit Time Co...
Tue, 19 Sep, 2023 at 8:31 PM
You can return item(s) purchased through Charleston Wrap up to 60 days after the recorded delivery date for a refund. Customers may be responsible for the r...
Tue, 21 Jun, 2022 at 4:25 PM
What is CW-Quick Pay? Think of it as a digital paper order form that comes straight to Charleston Wrap - and you pay for it digitally as well ...
Fri, 30 Jul, 2021 at 3:19 PM
Charleston Wrap gift cards may be issued in place of an out-of-stock item or as a reward. Gift Card orders are subject to shipping and tax. Gift Cards are v...
Tue, 21 Jun, 2022 at 4:39 PM
There can only be 3 participants registered per phone number and only 3 participants can receive credit for any one order. However, you are welcome to regis...
Thu, 31 Aug, 2023 at 3:08 PM
To inquire about a fundraiser with Charleston Wrap, please fill out the information form HERE or give us a call at 1-800-982-0293. Our office hours are ...
Thu, 31 Aug, 2023 at 4:31 PM
Our tech team is currently working on this issue, but we wanted to provide some potential workarounds if this is affecting you. We apologize for the inconve...
Mon, 11 Sep, 2023 at 8:43 AM