Customer FAQ

General Help Questions

What is your return policy?
You can return your item(s) purchased from CharlestonWrapStore.com up to 60 days after the recorded delivery date for a refund. If your return is approved, ...
Fri, 24 Aug, 2018 at 8:10 AM
What are your shipping options and rates?
Below are the shipping options that are available to you at purchase. Look for a shipment tracking number via email when your order has been processed. S...
Fri, 24 Aug, 2018 at 8:11 AM
How do I add more than one student to my order?
Go to www.charlestonwrapstore.com and click "Shop Now". Next, click "Students". If you need to give multiple students credit (up to 3...
Fri, 24 Aug, 2018 at 7:56 AM
How are points distributed if I'm giving credit to multiple students on my online order?
The number of items will be allocated as evenly as possible so that each student has the same amount. However, this does not apply to dollar amounts. Only i...
Fri, 24 Aug, 2018 at 7:59 AM
When does my student get their prize?
Not all schools participate in our prize programs, so please check your fundraising packets for information on prizes.  Instant Internet Prizes (Yellow ...
Mon, 25 Sep, 2017 at 9:18 AM
Charleston Wrap Gift Card Policy
Charleston Wrap gift cards may be issued due to an out of stock item or as a reward. Orders over the discounted amount are subject to shipping and tax. You ...
Fri, 24 Aug, 2018 at 8:12 AM
How to Redeem a Charleston Wrap Gift Card
To redeem your gift card, please click this link go to www.charlestonwrapstore.com and follow the instructions below. Click "Shop Now" in the...
Fri, 24 Aug, 2018 at 8:28 AM