Customer FAQ

General Help Questions

How are points distributed if I'm giving credit to multiple students on my online order?
The number of items will be allocated as evenly as possible so that each student has the same amount.  Example 1: If you order 6 items and have 3 studen...
Tue, 12 Feb, 2019 at 2:47 PM
When are prizes awarded?
Not all schools/organizations participate in our prize programs, so please check your fundraising packets for information on prizes. Instant Internet Pr...
Tue, 12 Feb, 2019 at 2:47 PM
Gift Card Policy
Charleston Wrap gift cards may be issued due to an out of stock item or as a reward. Orders over the discounted amount are subject to shipping and tax. You ...
Tue, 12 Feb, 2019 at 2:47 PM
How to Redeem a Charleston Wrap Gift Card
To redeem your gift card, please click this link go to and follow the instructions below. Click "Shop Now" in the...
Tue, 12 Feb, 2019 at 2:48 PM