Customer FAQ

General Help Questions

What is your return policy?
You can return item(s) purchased through Charleston Wrap up to 60 days after the recorded delivery date for a refund. Customers may be responsible for the r...
Thu, 29 Jul, 2021 at 2:48 PM
What are your online shipping options and rates?
You will receive a tracking number via email when your order has shipped.  Shipping options will appear based on weight & dimensions (all options ma...
Wed, 22 Sep, 2021 at 10:36 AM
When are prizes awarded?
Not all organizations participate in our prize programs, so please check your fundraising packets or with your fundraising sponsor for information on prizes...
Thu, 29 Jul, 2021 at 3:03 PM
CW Gift Card Policy
Charleston Wrap gift cards may be issued in place of an out-of-stock item or as a reward. Gift Card orders are subject to shipping and tax. Gift Cards are v...
Thu, 29 Jul, 2021 at 3:07 PM