Customer FAQ

General Help Questions

Who is considered a "participant" and who should register the participant?
A "participant" refers to an individual who is affiliated with the organization that is conducting the fundraiser. This may include students, club...
Fri, 19 Apr, 2024 at 9:13 AM
How do I register a participant(s) and share their shopping link?
1. Go to registercw.com 2. Fill in your Organization ID and Mobile Number and click Next.   The organization ID can be found on the cover letter in yo...
Thu, 31 Aug, 2023 at 3:43 PM
How do I place an order?
In order to make a purchase, you'll need to received a shopping link from a participant who is involved in the fundraiser being conducted by the organiz...
Fri, 19 Apr, 2024 at 9:26 AM
How will I know when my online order ships?
Once your order has been shipped, UPS will send you an email with the tracking information. Please note that processing time for orders is usually within ...
Fri, 19 Apr, 2024 at 9:05 AM
How is an order split between multiple participants?
The allocation of items ordered is distributed as evenly as possible among all participants of the order. In the event that an equal distribution is not pos...
Fri, 19 Apr, 2024 at 9:09 AM
How do I check my sales progress or edit my registration?
Participant Dashboard Access: 1. Please go to RegisterCW.com and click on "Check Progress".  2. Enter your phone number to receive a ...
Wed, 27 Sep, 2023 at 8:39 AM
When will the catalog orders arrive?
The estimated turnaround time for catalog product delivery is approximately 3-4 weeks from the moment Charleston Wrap receives the organization's pap...
Fri, 19 Apr, 2024 at 9:13 AM
When are prizes awarded?
Not all organizations participate in our prize programs. Please refer to your fundraising packets or contact your fundraising sponsor for further informatio...
Fri, 19 Apr, 2024 at 9:20 AM
Can I give credit to the organization after the sale ends?
You're welcome to support the organization by giving credit during the fundraising season. Fall sales are from mid-July to mid-December, and spring sa...
Fri, 19 Apr, 2024 at 9:23 AM
What if I have an issue with my order?
Any concerns regarding your order need to be reported within 60 days of delivery. To do so, we kindly ask you to create a customer support ticket and provi...
Fri, 19 Apr, 2024 at 9:30 AM