A #999 error code means an item(s) on your order form was unreadable, or invalid. Since we could not determine the item you tried to order, we did NOT collect payment for this item. Contact the school or fundraising sponsor for reimbursement. You may place your order online if you still wish to purchase the item (S&H and taxes may apply).


A #999P error code means that your student has qualified for a high level prize and needs to choose a prize out of the options available. Please create a support ticket describing the situation and what prize your student would like. We'll inform you of the prize level and choices if you aren't certain. Click on the following link to create a new support ticket: https://charlestonwrap.freshdesk.com/support/tickets/new


A #999N error code means an item on your order form is NOT a Charleston Wrap item. Since we could not send the item, we did NOT collect payment for this item. Contact the school or fundraising sponsor for reimbursement.