Any concerns regarding your order need to be reported within 60 days of delivery. To do so, we kindly ask you to create a customer support ticket and provide a detailed description of the issue you are experiencing. Our dedicated customer service team will get back to you within 48 hours. Please note that our customer service department is closed on weekends.
Note on Personalized Items: When you add a personalized item to your cart, a friendly pop-up notification will appear to ensure that your text and options have been entered accurately. Please note that refunds or exchanges cannot be issued in the event of customer error.
Need more help? Click the link to create a support ticket: https://charlestonwrap.freshdesk.com/support/tickets/new