Please create a customer support ticket and describe the issue you are experiencing. A customer service representative will respond within 48 hours. 

Note on Personalized Items: When you add a personalized item to your cart, a pop up notification will appear to confirm that your text & options have been entered correctly. After you've agreed to that statement and made your purchase, no refunds or exchanges will be issued due to customer error.

Click the link to create a support ticket: